We collaborate with certified 503A compounding pharmacies that adhere to strict FDA regulations and undergo regular inspections.

All compounding is managed by licensed pharmacists, and every product undergoes comprehensive testing for quality and efficacy before delivery. Our medical team, led by telemedicine experts, upholds high standards through continuous education and training.

We partner with US-based 503A compounding pharmacies that comply with FDA regulations and undergo regular inspections.

Compounding pharmacies create customized medications managed by licensed pharmacists. Our partners adhere to strict standards to ensure patient safety and drug quality.

We need your ID and selfie to verify your age and identity in compliance with regulations. Your personal information is securely stored. If you prefer an alternative verification method, please contact us

Absolutely! You have continuous access to your provider and customer support team through various communication channels. Our dedicated support team responds promptly to ensure you reach your health goals.

Certain state regulations require a video consultation. If this applies to you, we will notify you via email. The consultation will be brief and included in your service cost.

No, UmiWell offers a completely online experience. Your prescription request is reviewed by a US-licensed medical professional. If a synchronous consultation is required by your state, we will conduct it via phone or video.

You can cancel or pause your subscription anytime before your next shipment through your Customer Portal. Simply navigate to “Orders” and manage the desired order.

You can cancel, postpone, or pause your subscription anytime before your next shipment. We kindly request a minimum of 48 hours’ notice. We cannot guarantee refunds for cancellation requests after the pharmacy has processed your order.

We time your refills automatically. If you are running low, request a refill from your UmiWell portal within 5-7 business days of your next billing cycle.

Yes, shipping is included in all subscription products.

Yes, we currently service all 50 states.

Refunds are available for specific products within designated time frames. You must have used the product as directed and request a refund within the specified period. Refunds are issued to the original payment method. One refund per customer per eligible product. UmiWell reserves the right to forfeit the guarantee if abuse is suspected.

You can cancel, postpone, or pause your subscription anytime before your next shipment. We request 48 hours’ notice. Refunds are not guaranteed for cancellations after the pharmacy has processed your order.

Contact our team within 30 days of order fulfillment for any issues with your shipment.